Assessment

Leadership Insight:

Manager Effectiveness Survey (MES)

Your manager delivers results—but damages the team. How would you know?
Are departments “black boxes”? Do you really know what is happening inside them?
Are employee complaints just complaints—or early warning signals?
Are trainings events—or prescriptions? Is participation optional, or is development actually measured?

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82%

82% of managers are selected based on the wrong criteria.

60%

60% of new managers fail within their first two years.

1/2

Half of employees leave their jobs because of their manager.

15-20 Mins
60 Likert + 1 open-ended question
3 people/managers
Leadership Insight

Comparison: Unsupervised Management vs. MES Audit

This is NOT a 360° feedback survey.

MES is an audit tool that evaluates a manager’s effectiveness at a specific moment in time.

Without Oversight

With MES Audit

Accountability

Managers are untouchable; no one questions them

Objective performance scorecard across 12 categories

Department Transparency

Black box — the manager closes the door and what happens inside is unknown

Anonymous data creates department-level visibility

Employee Complaints

Treated as “complaints” that managers can easily justify

Pattern-based data — trends instead of individual complaints

Success Criteria

Only numbers matter — if results are delivered, anything is tolerated

Results + management quality evaluated together

Psychological Safety

Not measured — fear culture and bullying remain hidden

Direct measurement through C1 Psychological Safety category

Perception of Training

Seen as an event — networking or social activity

Seen as a prescription based on MES scores

Participation Attitude

Participant behaves like a guest — optional attendance

Participant behaves like a patient — mandatory improvement

Post-Training

File closed — no follow-up, development unclear

Development tracked through Re-Audit

L&D Investment

Random catalog-based training — ROI unclear

Gap-based targeted training with measurable ROI

What is MES?

The Manager Effectiveness Survey (MES) is an audit tool that evaluates managers’ leadership effectiveness from the employee perspective. It is not a development process, but a point-in-time diagnostic assessment. The methodology is based on: Google Project Oxygen, Gallup Q12, Edmondson Psychological Safety, and Crucial Learning methodologies. MES evaluates managers across 12 categories and 60 questions, ensuring accountability in leadership.

Core (6 Mandatory)

C1 Trust & Psychological Safety

C2 Empowerment

C3 Communication & Feedback

C4 Expectation Management

C5 Development & Coaching

C6 Recognition & Appreciation

Module (6 Optional)

M7 Inclusion

M8 Operational Effectiveness

M9 Visionary Leadership

M10 Collaboration & Teamwork

M11 Meeting Management

M12 Professionalism

What Value Does It Bring to Your Organization?

Challenge	Cost	MES Solution	Outcome
High-performing but toxic managers tolerated	Turnover cost: 50–200% of salary (SHRM)	Evaluate results + management quality	50% reduction in turnover (Gallup)
Fear culture and bullying remain hidden	$7T engagement loss (Gallup)	Psychological safety measurement (C1)	23% engagement increase (Gallup)
Black-box departments without oversight	17% productivity loss (Gallup)	Department X-ray transparency via anonymous data	25% productivity increase (Google)
Talent loss — high performers quietly leave	Replacement cost: 6–9× salary (SHRM)	Early warning system with trend analysis	59% lower turnover (Gallup)
Training treated as events with no follow-up	$366B spent with 75% ineffective (McKinsey)	Gap → Prescription → Re-Audit model	21% profitability increase (Gallup)

Related Solutions

Manager Effectiveness Survey

Product Name

Leadership Insight (SP)

SP Custom (In-House)

Partner

LEC | PERC | LOWE | EXG | MOTG | TALS

Challenge

PERFORM + ENGAGE

Flywheel

CHR, TAL, CEO, L&D

Target Audience

60 Likert-scale questions + 1 open-ended question

Number of Questions

15-20 minutes

Completion Time

3 participants per manager

Minimum Participants

12 Categories: 6 CORE + 6 MODULE

Methodology

Online Platform

Delivery Method

TR / EN

Language

Individual + Department + Organization

Reporting

Industry + internal organizational benchmark

Benchmark

Development measured through Re-Audit

Follow-up

Coaching, Workshop, Follow-up

Optional Services

Related Assessments

360° Leadership Assessment (SP)

Leadership Trust Index (SP)

Executive Presence Assessment (SP)

Leadership Readiness Assessment (SP)

Everything DiSC® Management (WLY)

Everything DiSC® Work of Leaders (WLY)

Middle Manager Wellbeing & Effectiveness (SP)

Leadership Competency Evaluation (TMA)

RMP for Leadership Engagement (RMP)

Training Prescriptions (Gap-Based)

Leading Individuals (SP) — 6/6 Challenge Match

Empathetic & Human-Centered Leadership (SP)

Everything DiSC® Develop Management Principles (WLY)

Everything DiSC® Lead with Impact (WLY)

RMP Team Motivation Training (RMP)

Social Style Training (TRC)

Leading Teams (SP)

Behavioral EQ for Emotional Intelligence (SP)

Crucial Conversations (CL)

Crucial Accountability (CL)

Related Speaker Programs

Leading with Empathy: The Skill That Changes Everything (SPK)

Leading Through Uncertainty: New-Generation Leadership Behaviors (SPK)

The Art of Difficult Conversations (SPK)

Optional Services

Leading with Empathy: The Skill That Changes Everything (SPK)

Leading Through Uncertainty: New-Gen Leadership Behaviors (SPK)

The Art of Difficult Conversations (SPK)

Resolving Managerial Squeeze (CON)

First Time Manager Enablement (CON)

Implementing 360 Feedback (CON)

High-Performance Leadership Coaching (COA)

Team Performance Coaching (COA)

First-Time Manager Coaching (COA)

Coaching-Integrated Enablement (ENA)

Manager Enablement Programs (ENA)

Leadership Onboarding / Executive Assimilation (ONB)