Culture Leadership

Crucial Conversations® for Accountability

A global leadership methodology based on 30+ years of research. Ensures that commitments are honored, expectations are clearly discussed, and performance issues are addressed constructively. Without accountability, leadership cannot exist.

4.7 (3 reviews) 2,200+ enrolled

Bahar Şen Master Trainer

Price $2195

One-time enrollment · All materials included

Level

Intermediate

Duration

2 Days

Lessons

3 Video

Format

In-Person

Enroll Now

About This Course Course Outline Product Specs Skills & Benefits

Program Overview

Enables managers and leaders to address underperformance, broken commitments, and expectation gaps while maintaining strong relationships. It ensures clear expectations, accountability for commitments, and constructive handling of performance issues without damaging trust.

What You'll Learn

Establish expectations clearly and based on shared understanding.
Address broken commitments without creating defensiveness and while preserving relationships.
Distinguish between performance problems and personal issues to diagnose situations correctly.
Create concrete action and follow-up plans after accountability conversations.
Replace blame culture with a culture of ownership.

Who This Is For

Leaders
Project Managers
Leadership teams committed to building an accountability culture
Managers who want to manage performance while maintaining healthy relationships
Organizations seeking to ensure decisions translate into action and ownership

Course Outline

In-Person · 2 Days

Day 1 Day 2

9:00 a.m.

LESSON 1

GET UNSTUCK

Spot the performance conversations that are keeping you from what you want. Choose the right conversation to get unstuck.

10:45 a.m.

LESSON 2

MASTER MY STORIES I

Learn where emotions come from and how to change them. Take responsibility for the emotions you bring to the conversation by owning your story

11:15 a.m.

LESSON 3

MASTER MY STORIES II

Eliminate negative stories that impede conversation sand results.

12:00 p.m.

LUNCH

1:00 p.m.

LESSON 3

MASTER MY STORIES II, CONT.

Eliminate negative stories that impede conversations and results.

1:30 p.m.

LESSON 4

START WITH HEART

Stay focused on what you really want. Lay a foundation of good intent.

2:30 p.m.

LESSON 5

STATE MY PATH

Speak honestly and respectfully. Share tough messages in a way that invites others into the conversation.

4:30 p.m.

END OF DAY ONE

9:00 a.m.

LESSON 6

MAKE IT SAFE

Take steps to rebuild safety when others get defensive. Talk with almost anyone about almost anything.

10:45 a.m

LESSON 7

DIAGNOSE

Use the Six Sources of Influence to understand what’s causing the gap.

12:00 p.m.

LUNCH

1:00 p.m.

LESSON 7

DIAGNOSE, CONT.

Use the Six Sources of Influence to understand what’s causing the gap.

1:15 p.m.

LESSON 8

MAKE IT EASY

Don’t lead with your ideas; start by asking others. Brainstorm ways to overcome others’ ability barriers in key areas (personal, social, and structural influences).

2:00 p.m

LESSON 9

MAKE IT MOTIVATING

Motivate others using natural consequences rather than power. Make unseen or forgotten consequences more visible Use the skills to help good performers become great.

4:00 p.m.

LESSON 10

MOVE TO ACTION

Move from healthy dialogue to taking action and achieving results.

4:30 p.m.

END OF COURSE

Program Details

Program Format

Live Virtual + In-Person Sessions

Duration

2 Days

Session Frequency

8 hrs / Day

Total Hours

16 Hours of Instruction

Cohort Size

Min 8 — Max 16

Language

Turkish / English

Level

Mid to Senior Executive

Prerequisites

5+ years of leadership experience

Materials

Training Kit

Certificate

Included

Access

Lifetime access to session recordings

Support

1-on-1 coaching session included

Skills & Benefits

Skills You'll Develop

Direct performance conversations
Accountability management (peer-to-peer and upward)
Ownership and responsibility mindset
Constructive feedback delivery
Conflict de-escalation and trust-building communication
Expectation setting and follow-through discipline
Solution-focused problem solving
Action-oriented decision execution

Benefits

Recognized Credential

Earn a digitally verified certificate recognized by leading organizations globally.

Exclusive Peer Network

Join an alumni community of 3,000+ senior leaders across industries and continents.

Personal Coaching

One-on-one session with Dr. Morrison to map your 90-day leadership plan.

Lifetime Resource Access

Lifetime access to recordings, tools, templates, and updated course materials.

Real-World Application

Case studies from Fortune 500 and global government leadership contexts.

Global Perspective

Multi-cultural cohort design — exposure to diverse leadership styles and markets.

Your Instructor

Bahar Şen

Master Trainer

4.9 (Instructor Rating)

She brings 37 years of experience helping organizations across Turkey, Europe, and the Middle East transform leadership development and build high-performance cultures. Throughout her career, she has partnered with nearly all of Turkey’s Top 500 companies and supported over 1,000 organizations in driving meaningful change.

Course Book

Leading From the `Front`

Crucial Accountability is a performance management handbook that teaches effective communication skills and proven influence skills to build trust, address disappointment, and get results.

30+

years of research

500+

Global Organizations

Download Excerpt

Buy Now

NY Times #1 Bestseller | Kerry Patterson | Joseph Grenny | Ron McMillan

Communication Training

What to Expect

Crucial Conversations for Accountability is an engaging classroom course rich with group discussion, real-time practice, and group support and coaching. Delivered in one or two days, this in-person course offers the best in traditional learning and development. It includes video-based instruction from Crucial Conversations experts, extensive in-class practice, group discussion, and personal reflection to help maximize skill transference.

FInd a Course

Talk with Us

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Testimonial

What Participants `Say`

Our work speaks through the people and businesses that have experienced measurable transformation with our solutions.

“Before the Crucial Accountability program, we often heard ‘I told them, but they didn’t do it.’ After the program, my managers were able to set clear expectations and ensure ownership in the same meeting. The culture changed.”

HR Director

Finance Sector, Turkey

“Nexus didn’t just give us a generic organizational chart. They understood the specific regulatory pressures of the financial sector and mapped our friction points with incredible precision. The resulting velocity in our decision-making was transformative.”

Sarah Jenkins

Senior Consultant

Sarah Jenkins

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Sarah Jenkins

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Crucial Conversations® for Accountability

Price $2195

Program Overview

What You'll Learn

Who This Is For

Course Outline

LESSON 1

LESSON 2

LESSON 3

LUNCH

LESSON 3

LESSON 4

LESSON 5

END OF DAY ONE

LESSON 6

LESSON 7

LUNCH

LESSON 7

LESSON 8

LESSON 9

LESSON 10

END OF COURSE

Program Details

Program Format

Duration

Session Frequency

Total Hours

Cohort Size

Language

Level

Prerequisites

Materials

Certificate

Access

Support

Skills & Benefits

Skills You'll Develop

Benefits

Recognized Credential

Exclusive Peer Network

Personal Coaching

Lifetime Resource Access

Real-World Application

Global Perspective

Your Instructor

Bahar Şen

Leading From the Front

30+

500+

What to Expect

Related Courses

Crucial Conversations®for Mastering Dialogue

Power of Habit®

Crucial Influence® for Behavioral Change

Getting Things Done®

What Participants Say

HR Director

Sarah Jenkins

Sarah Jenkins

Sarah Jenkins

Sarah Jenkins

Related Blog

RMP Is the Science of Motivation – Part 5

RMP Is the Science of Motivation – Part 5

RMP Is the Science of Motivation – Part 5

Product

Resources

Company

Offices

Leading From the `Front`

What Participants `Say`

Related `Blog`