Assessment
Leadership Insight:
Manager Effectiveness Survey (MES)
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Your manager delivers results—but damages the team. How would you know?
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Are departments “black boxes”? Do you really know what is happening inside them?
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Are employee complaints just complaints—or early warning signals?
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Are trainings events—or prescriptions? Is participation optional, or is development actually measured?
82%
82% of managers are selected based on the wrong criteria.
60%
60% of new managers fail within their first two years.
1/2
Half of employees leave their jobs because of their manager.
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15-20 Mins
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60 Likert + 1 open-ended question
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3 people/managers
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Leadership Insight
Comparison: Unsupervised Management vs. MES Audit
This is NOT a 360° feedback survey.
MES is an audit tool that evaluates a manager’s effectiveness at a specific moment in time.
Without Oversight
With MES Audit
Accountability
Managers are untouchable; no one questions them
Objective performance scorecard across 12 categories
Department Transparency
Black box — the manager closes the door and what happens inside is unknown
Anonymous data creates department-level visibility
Employee Complaints
Treated as “complaints” that managers can easily justify
Pattern-based data — trends instead of individual complaints
Success Criteria
Only numbers matter — if results are delivered, anything is tolerated
Results + management quality evaluated together
Psychological Safety
Not measured — fear culture and bullying remain hidden
Direct measurement through C1 Psychological Safety category
Perception of Training
Seen as an event — networking or social activity
Seen as a prescription based on MES scores
Participation Attitude
Participant behaves like a guest — optional attendance
Participant behaves like a patient — mandatory improvement
Post-Training
File closed — no follow-up, development unclear
Development tracked through Re-Audit
L&D Investment
Random catalog-based training — ROI unclear
Gap-based targeted training with measurable ROI
What is MES?
The Manager Effectiveness Survey (MES) is an audit tool that evaluates managers’ leadership effectiveness from the employee perspective. It is not a development process, but a point-in-time diagnostic assessment.
The methodology is based on: Google Project Oxygen, Gallup Q12, Edmondson Psychological Safety, and Crucial Learning methodologies.
MES evaluates managers across 12 categories and 60 questions, ensuring accountability in leadership.
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Training Prescriptions (Gap-Based)
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Crucial Conversations (CL)
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Related Speaker Programs
Leading with Empathy: The Skill That Changes Everything (SPK)
Leading Through Uncertainty: New-Generation Leadership Behaviors (SPK)
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Optional Services
Leading with Empathy: The Skill That Changes Everything (SPK)
Leading Through Uncertainty: New-Gen Leadership Behaviors (SPK)
The Art of Difficult Conversations (SPK)
Resolving Managerial Squeeze (CON)
First Time Manager Enablement (CON)
Implementing 360 Feedback (CON)
High-Performance Leadership Coaching (COA)
Team Performance Coaching (COA)
First-Time Manager Coaching (COA)
Coaching-Integrated Enablement (ENA)
Manager Enablement Programs (ENA)
Leadership Onboarding / Executive Assimilation (ONB)
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Related Solutions
Manager Effectiveness Survey
Product Name
Leadership Insight (SP)
Category
SP Custom (In-House)
Partner
LEC | PERC | LOWE | EXG | MOTG | TALS
Challenge
PERFORM + ENGAGE
Flywheel
CHR, TAL, CEO, L&D
Target Audience
60 Likert-scale questions + 1 open-ended question
Number of Questions
15-20 minutes
Completion Time
3 participants per manager
Minimum Participants
12 Categories: 6 CORE + 6 MODULE
Methodology
Online Platform
Delivery Method
TR / EN
Language
Individual + Department + Organization
Reporting
Industry + internal organizational benchmark
Benchmark
Development measured through Re-Audit
Follow-up
Coaching, Workshop, Follow-up
Optional Services
