We Will Teach You SkillsTo Improve Accountability

Crucial Accountability® is helping people by helping the companies they work for reap bottom-line benefits like reduced turnover, fewer grievances, and higher employee satisfaction and engagement.

This two-day course teaches a straightforward, step-by-step process for identifying and resolving performance gaps, strengthening accountability, eliminating inconsistency, and reducing resentment. It uses video, group discussions, skill practice, and real-life application to make the course both entertaining and engaging.

CRUCIAL ACCOUNTABILITY TRAINING

What Does Crucial Accountability Training Teaches

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Hold anyone accountable,—no matter the person’s power, position, or temperament.
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Master performance discussions—get positive results and maintain good relationships.
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Motivate others without using power—clearly and concisely explain specific, natural consequences, and permanently resolve problems.
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Manage projects without taking over—creatively help others avoid excuses, keep projects on track, and resolve performance barriers.
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Crucial Accountability is available in two delivery formats 

TRAINING YOUR WAY

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LIVE

Live Classroom

Bring in a VitalSmarts Master Trainer or certify an internal trainer to teach Crucial Accountability skills in person to your employees.

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LIVE ONLINE

Virtual Instructor-Led

Join a VitalSmarts Master Trainer in our facilitated virtual training classroom and learn Crucial Accountability from the comfort of your home or office.

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ONLINE

Asynchronous

Learn dialogue skills online with our fully on-demand course. All you need is an Internet connection and a smartphone, tablet, or computer.
  
 
''Crucial Accountability showed management how to stop avoiding conflict and helped them recognize that holding others accountable is healthy''.
 
- Ardie Harrison, VP of HR
TooLS FOR TALKING WHEN STAKES ARE HIGH

Benefits of Crucial Accountability Traing

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STRENGTHEN ACCOUNTABILITY

Participants learn how to talk about violated expectations in a way that yields two-way accountability and allows further progress to be made.
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ACCELERATE PROBLEM-SOLVING

Consistent application of the skills leads to faster problem-solving, decision-making, and conflict resolution.
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IMPROVE RELATIONSHIPS & PRODUCTIVITY

When issues are resolved and focus is restored, productivity increases, relationships are strengthened, and high-performance cultures are formed.
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READ THE BOOK

The New York Times Best- Seller

With more than half a million copies sold, Crucial Accountability continues to transform personal and professional performance and execution.

 
#8 NEW YORK TIMES BUSINESS BESTSELLER
#6 WALL STREET JOURNAL BESTSELLER
#1 AMAZON.COM BUSINESS LIST
#1 ON 800-CEO-READ
“BOOK OF THE YEAR” BY SOUNDVIEW EXECUTIVE BOOK SUMMARIES
 
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THIS IS A LIFE CHANGING TRAINING

Crucial Accountability® is helping people by helping the companies they work for reap bottom-line benefits like reduced turnover, fewer grievances, and higher employee satisfaction and engagement.

EMPLOYEE TURNOVER 

Orkin reported an 8% decrease in turnover.

EFFICIENCY

San Antonio School District saw a 50% drop in grievances.

TEAMWORK AND RELATIONSHIPS

Dallas Housing Authority eliminated silos between departments and helped employees take initiative to resolve conflicts with their supervisors.

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TALKING TRAINING OPTIONS

Ready to talk about Crucial Accountability Training? We are excited to offer different delivery modalities: live classroom, live online, online, or choose a blended solution specific to your organizational needs.