What Is Crucial Conversation Training

Crucial Conversations teaches skills for creating alignment and agreement by fostering open dialogue around high-stakes, emotional, or risky topics—at all levels of your organization. By learning how to speak and be heard (and encouraging others to do the same), you’ll surface the best ideas, make the highest-quality decisions, and then act on your decisions with unity and commitment
CRUCIAL CONVERSATIONS TRAINING

What Does Crucial Conversations Training Teaches

tasks

Speak persuasively, not abrasively 

tasks

Foster teamwork and better decision making

tasks

Build acceptance rather than resistance  

tasks
Resolve individual and group disagreements
Demo İste
Request Pricing
Depositphotos_149974574_m-2015
Crucial Conversations is available in several delivery formats 

TRAINING YOUR WAY

computer

LIVE

Live Classroom

Bring in a Success Programme Trainer or certify an internal trainer to teach Crucial Conversations skills in person to your employees.

computer

LIVE ONLINE

Virtual Instructor-Led

Join a VitalSmarts Master Trainer in our facilitated virtual training classroom and learn Crucial Conversations from the comfort of your home or office.

computer

ONLINE

Asynchronous

Learn dialogue skills online with our fully on-demand course. All you need is an Internet connection and a smartphone, tablet, or computer.

  
 
''Giving our leader's skills effectively and comfortably handle crucial conversations has a tremendous positive impact on their ability to create relationships of trust''.
 
- Mitch Anderson, HomeAdvisor
TooLS FOR TALKING WHEN STAKES ARE HIGH

Benefits of Crucial Conversations Training 

tasks

IMPROVE DIALOGUE & ENGAGEMENT

Participants learn the dialogue skills demonstrated by top performers—skills that help you talk with anyone about anything to reach alignment and agreement on important matters.
tasks

CREATE BEHAVIOR CHANGE

These skills turn in to behaviors that improve decision making, commitment to action, productivity, and relationships.

tasks

BUILD HIGH-PERFORMANCE & CULTURE

Consistent behaviors lead to organizations, teams, and individuals developing high-performance cultures based on trust and respect.
Crucial Conversations book cover
READ THE BOOK

The New York Times Best- Seller

Crucial Conversations is the business bestseller that has transformed and changed the way millions communicate.

3,000,000 COPIES SOLD

 

#5 NEW YORK TIMES BUSINESS BESTSELLER
#6 BUSINESS WEEK BESTSELLER
#6 WALL STREET JOURNAL BESTSELLER
 
Download Guide

EFFECTIVE COMMUNICATION STARTS HERE

Continually selected as a Top Training Product for its ability to produce results, Crucial Conversations Training has been used by more than one million people and 300 of the Fortune 500 companies to improve productivity, quality of work, relationships, and overall performance.

PRODUCTIVITY AND QUALITY

Sprint Nextel saw a 93% improvement in productivity and a 10 to 15% improvement in quality, time, and cost.

RELATIONSHIPS

Franklin Pierce College reduced passive-aggressive behavior by 14% and increased trust levels by 15%.

PERFORMANCE 

STP Nuclear Power Plant went from total shut-down to generating the most electricity in the nation among two-unit plants.

bg-footer-banner

TALKING TRAINING OPTIONS

Ready to talk about Crucial Conversations Training? We are excited to offer different delivery modalities: live classroom, live online, online, or choose a blended solution specific to your organizational needs.